Quality Assurance at HORECA Trade

HORECA Trade L.L.C. has been certified for the 3rd consecutive year on application of HACCP System in line with CAC/RCP, OHSAS 18001 and ISO 9001 Standards. This achievement talks volumes of our consistent engagement with Quality. Total Quality Management is a way of life at HORECA Trade and we ensure sustainability of our achievements. ‘Quality of our service, Health & Safety of our staff, product and other interested parties, along with compliance to applicable Legal requirements’ is our watchword

Unrivaled Management Commitment to Quality, Dedicated pool of Employees, Mutually enriching Supplier Relationship and Systematic Approach to Food Safety has helped us penetrate into the Elite Customers of the UAE. Be it product integrity or service quality, we always grab the opportunities to excel and continually improve our internal procedure to suit the market requirements and exceed customer expectation. We believe not in meeting customer requirements but in exceeding customer expectations and that is what has made us unique in the UAE Food Service Industry.

Documented Procedures and Systematic approach to all activities helps us save time, energy and resources. It minimizes the possibility of rework or duplication of work to a great extend. Increased customer satisfaction, and minimal customer complaints are the end result. In the rare instance of a Stakeholder complaint, all functions prioritize resolution of the concern at the earliest and the dedicated Quality Assurance Department keeps the Customer updated of all progress and status until resolution.

As a part of our Integrated Management System we also constantly circulate surveys amongst our customers and employees to know how they feel in being associated with HORECA Trade LLC. This dip stick approach has helped us improve our stakeholder satisfaction and loyalty.

The Quality of our products is of utmost priority at HORECA Trade LLC. When it comes to product quality there are no two ways with us. All our suppliers are evaluated on set criteria before their names are added to the Approved Supplier List and we ensure the products are taken only from our Approved Suppliers. All legal and regulatory requirements are taken into consideration in all aspects of food import, storage and delivery.

Right temperature, humidity and lighting are ensured in our Warehouse at all times. The Chillers, Freezers and Ambient Space temperature are manually captured every hour and cross checked with the continuous readings from Temptrack. All our food distribution vehicles have data loggers to ensure required temperature is maintained through out the journey till they are safely delivered to the Customer. High personal grooming standards and regular improvement trainings are a part of our rich organizational culture.

Audits, Inspections and Certifications are not considered as a destination but the beginning of the journey at HORECA Trade. Though our consistent success stories definitely give us an added advantage when compared to our nearest competitor in the Food Service Sector, our main focus is to make each customer interaction a delightful one. We believe in providing great service to our Esteemed Customers. Our dedicated Executive chefs, Sales, Marketing & Telesales Team, Warehouse & Logistics, Supply chain and Quality Assurance works as a team to ensure our Customers are treated with the right product and great service…

…this team work made it happen again at HORECA Trade…proudly certified by TUV Nord for application of HACCP Guidelines, ISO 9001 and OHSAS 18001.